GET Calls/{id}

Get call details

Request Information

URI Parameters

NameDescriptionTypeAdditional information
id

CallID

integer

Required

Body Parameters

Response Information

Resource Description

CallDetails
NameDescriptionTypeAdditional information
Agents

List of CallDetailsAgentEntry

Collection of CallDetailsAgentEntry
CLI

CLI

string
CallId

Id of the call

integer
CallStatus

Call state

CallStatus
ContactDetails

Contact details

CallContactDetails
DID

DID

string
Derivation

Derivation

integer
DialingMethod

Dialing method

DialingMethod
DisconnectCause

Disconnect cause

integer
ExternalCallId

External id of the call

string
ExtraInfo

Extra info

string
Inbound

Marks if the call is inbound

boolean
InboundGroupIds

List of inbound group ids

Collection of integer
InboundNumberId

Id of the inbound number

integer
InterviewDetails

Interview details

CallInterviewDetails
OutboundGroupsIds

List of outbound group ids

Collection of integer
RecordingFileLocation

File location of the recording

string
Result

Result code

CallResult
SubResult

Subresult code

integer
TimeDetails

Time details

CallTimeDetails

Response Formats

application/json, text/json

Sample:
{
  "Agents": [
    {
      "AgentId": 1,
      "DisconnectedByAgent": true,
      "HostName": "sample string 3",
      "IPAddress": "sample string 4",
      "LocationId": 5,
      "OffsetAgent": 6,
      "OffsetRespondent": 7
    },
    {
      "AgentId": 1,
      "DisconnectedByAgent": true,
      "HostName": "sample string 3",
      "IPAddress": "sample string 4",
      "LocationId": 5,
      "OffsetAgent": 6,
      "OffsetRespondent": 7
    }
  ],
  "CLI": "sample string 1",
  "CallId": 2,
  "CallStatus": 0,
  "ContactDetails": {
    "ContactId": 1,
    "ContactMode": 0,
    "ContactStatus": 0,
    "EmailAddressFieldIndex": 2,
    "ExternalUniqueIdFieldIndex": 3,
    "Fields": [
      {
        "Name": "sample string 1",
        "Type": 0,
        "Value": "sample string 2"
      },
      {
        "Name": "sample string 1",
        "Type": 0,
        "Value": "sample string 2"
      }
    ],
    "ListId": 4,
    "PhoneNumberFieldIndex": 5
  },
  "DID": "sample string 3",
  "Derivation": 4,
  "DialingMethod": 0,
  "DisconnectCause": 5,
  "ExternalCallId": "sample string 6",
  "ExtraInfo": "sample string 7",
  "Inbound": true,
  "InboundGroupIds": [
    1,
    2
  ],
  "InboundNumberId": 9,
  "InterviewDetails": {
    "InterviewFiltered": true,
    "InterviewId": "d5a4a1b7-17e4-4576-b1c0-5925a5d05f11",
    "SurveyInterviewId": 3,
    "TaskId": 4,
    "TaskType": 0
  },
  "OutboundGroupsIds": [
    1,
    2
  ],
  "RecordingFileLocation": "sample string 10",
  "Result": 0,
  "SubResult": 11,
  "TimeDetails": {
    "CallTime": 1,
    "ClericalTime": 2,
    "LastRecoverTime": "2018-11-20T23:05:46.3535252+01:00",
    "NumberEnteringTime": 4,
    "OnHoldTime": 5,
    "ProcessingTime": 6,
    "QueueTime": 7,
    "RingingTime": 8,
    "ScenarioTime": 9,
    "SpeakingTime": 10,
    "StartTime": "2018-11-20T23:05:46.3535252+01:00",
    "TotalTime": 12
  }
}